Terms & Conditions

Our website terms of use sets out the conditions relating to your use of the website and its content under the domain name ‘thepidesk.co.uk’ and other associated URLs (the “Site”) and to any correspondence by email between us and you. By using this Site you automatically agree to these terms and conditions of use. If you do not accept these terms and conditions in full, you should leave the Site immediately. You should also read our privacy notice which outlines how personal information you provide to us will be used.

We reserve the right to amend these terms and conditions from time to time without giving any notice to you. You should, therefore, check this web page regularly for updated terms and conditions because they are binding on you. Additional terms and conditions will apply to certain products and services offered on this Site. We will draw your attention to these whenever you browse, apply for and/or purchase any of these products or services. These additional terms and conditions will override any conflicting term in these terms and conditions.

The PI Desk Limited

The Site ‘www.thepidesk.co.uk’ is managed and operated by The PI Desk Limited, trading as The PI Desk, The Insurance Desk, The Underwriting Desk, The IFA PI Desk and The Mortgage PI Desk.  In these terms and conditions, “our”, “we”, and “us” refer to The PI Desk Limited.

The PI Desk Limited is registered in England and Wales registered number 07965879 and authorised and regulated by the Financial Conduct Authority under the registration number 588156. Our trading address is The PI Desk Ltd, Suite B Sheffield Business Centre, Europa Link, Sheffield, South Yorkshire, S9 1XZ.  Our registered address is Hart Shaw Building, Sheffield Business Park, Europa Link, Sheffield, South Yorkshire, S9 1XY.

Under the Financial Services and Markets Act 2000, should the company be unable to meet all its liabilities to policyholders, compensation may be available. Information can be obtained by visiting the Financial Services Compensation Scheme website at www.fscs.org.uk.

Availability of the Site

We have taken great care in preparing our Site. However, technical matters may arise that are beyond our control. Therefore, we cannot guarantee you uninterrupted or error free access to the Site at all times, that defects will be remedied quickly, or that the Site, or the server that makes the Site available, are virus free. Occasionally access may be suspended or restricted to enable us to repair, maintain or update the Site.

Access/Use of the Site

Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice (see below). We will not be liable if for any reason our Site is unavailable at any time or for any period. This Site is intended for use by clients of The PI Desk Ltd and FCA authorised Intermediaries domiciled in and operating primarily from the UK.

From time to time, we may without liability restrict access to some parts of our Site or our entire Site.

If you choose, or you are provided with, a “Username”, “Password” or any other piece of information as part of our security procedures for using the services on this Site you must treat such information as confidential, and you must not disclose it to, or permit its use by, any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

We will be entitled to assume that all transactions or communications effected via your Username and Password are in fact authorised and/or conducted by you and we may act upon these without further investigation. We will not be obliged to adjust or reverse any such instructions or transactions and we will not be liable to you for acting on or processing or otherwise acting on such transactions or communications.

You will indemnify us for any loss we suffer as a result of misuse of your Username and Password, where such misuse results from your failure to use reasonable endeavours to prevent unauthorised or fraudulent use.

You will not post any material to our Site, which is obscene, defamatory, threatening or otherwise actionable at law or which would constitute a criminal offence. You will indemnify us against any loss we may suffer by reason of any breach by you of this obligation.

You are responsible for making all arrangements necessary for you to have access to our Site. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these Terms of Use, and that they comply with them.

Information about you and your visits to our Site

We process information about you in accordance with our Privacy Notice. By using this Site, you consent to such processing and that all data provided by you is accurate.


It is our aim to correct errors and omissions as soon as possible. However, on occasion there may be an error in the price or type of product or service shown. In such an event we reserve the right to cancel any contract we may have entered into with you. Of course, this will be without any liability to you and a refund will be offered.

Every effort is taken to ensure the Site is accurate and up to date. However all warranties (whether express or implied) and all liability to you in respect of the Site, its content and your use of the same, are excluded to the fullest extent permitted by law.

This disclaimer does not affect your statutory rights in respect of any products or services that you purchase from this Site.

If any provision in these terms and conditions shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable for any reason, such provision shall be deemed deleted and will not affect the validity or enforceability of the remaining provisions.

Intellectual Property

All material contained on the Site is our property or the property of our third party licensors. All intellectual property rights in “the PI Desk Limited” are reserved to ourselves or to our third party licensors.

We grant you a limited licence to:

  • Access any part of the Site you are authorised to access.
  • Print off pages from the Site in so far as is necessary to obtain quotations or renewal terms.
  • Effect a contract of insurance (including printing a full copy of the relevant policy), or utilise the other functions made available to you by the Site.

You may not:

  • Copy, tamper or alter any part of the Site or any documentation herein.
  • Distribute or use any material or design contained within this Site except as is expressly permitted by these Terms of Use or with our prior written consent.
  • Re-use any content of the Site for any other purpose whatsoever.


You shall indemnify, defend, and hold harmless The PI Desk Ltd and/or its shareholders, affiliates, employees, agents, successors, officers, and assigns, from any suits, losses, claims, demands, liabilities, costs and expenses (including legal and accounting fees) sustained or incurred and/or arising from your use of this Site or any part of this Site.


Your use of the Site is governed by English Law and any disputes as to these Terms of Use or your use of the Site shall be referred to the exclusive jurisdiction of the Courts of England and Wales.

Complaints about our Service

The PI Desk Limited aims to provide the highest standard of service to every customer. If our service does not meet your expectations, we want to hear about it so we can try to put things right. All complaints we receive are taken seriously. The following will help us understand your concerns and give you a fair response.

Registering Your Complaint

If your complaint relates to a claim on your policy, please contact the department dealing with your claim.

If your complaint relates to your policy, please contact The PI Desk team on 0114 242 1176.

Or write to:

Customer Relations Manager

The PI Desk Limited, Suite B Sheffield Business Centre, Europa Link, Sheffield,

South Yorkshire, S9 1XZ

Email: complaints@thepidesk.co.uk

When you make contact please provide the following information:

  • Your name, address and postcode, telephone number and e-mail address.
  • Your policy and/or claim number, and the type of policy you hold.
  • The reason for your complaint.

Any written correspondence should be headed ‘COMPLAINT’ and you may include copies of supporting material.

We will write to you with our final response within 8 weeks.

We will – Acknowledge all complaints promptly, investigate quickly and thoroughly, keep you informed of progress, do everything possible to resolve your complaint and use the information from complaints to continuously improve our service.

The Financial Ombudsman

Should you remain dissatisfied following our final written response, you may be eligible to refer your case to the Financial Ombudsman Service (FOS).

The FOS is an independent body that arbitrates on complaints about general insurance products. You have six months from the date of our final response to refer your complaint to the FOS. This does not affect your right to take legal action.

If we cannot resolve your complaint you may refer it to the Financial Ombudsman Service at the address given below:

The Financial Ombudsman Service
Exchange Tower
E14 9SR

Tel: 0300 123 9123 or 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk

Third Party Links to and from Other Websites

Links from this Site to other sites are provided for your information and convenience only. We are not responsible for the privacy policies and practices of other sites even if you access them using links from our Site and you should check the policy of each site you visit.

In addition, if you linked to our Site from a third party site we are not responsible for the privacy policies and practices of that site and you should check the policy of that site.

We do not accept any responsibility or liability whatsoever for the content, accuracy or any other aspect of such sites or any transaction you enter into with that site. Consequently, if you purchase products or services from a third party site your contract for such products or services will be with that third party and not The PI Desk Ltd.

The provision of a link does not imply an endorsement of any kind by us. You may not link this Site to another site without our prior written consent.

If you would like to create such a link, please write to us at our operating address or email us at: enquiries@thepidesk.co.uk.